Terms of service.

These Terms of Service ("Terms," "Agreement") govern your use of Biovet Australia Pty Ltd’s website, products, and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. OVERVIEW OF SERVICES

Biovet Australia Pty Ltd provides asset disposition services to Hospital and Health Services, repurposes and recycles medical equipment and provides brand new and refurbished medical equipment to the Australian Veterinary Industry and International Healthcare providers and facilities. The availability and features of the Services may change over time without prior notice.

2. ELIGIBILITY

You must be at least 18 years old and have the legal capacity to enter into contracts to use our Services. If you are using our Services on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

3. USER ACCOUNTS

  • You may be required to create an account to use certain features.

  • You are responsible for maintaining the confidentiality of your account credentials.

  • Notify us immediately if you suspect unauthorised use of your account.

4. ACCEPTABLE USE POLICY

You agree not to:

  • Use the Services for illegal or unauthorised purposes.

  • Interfere with or disrupt the operation of the Services.

  • Upload harmful or malicious content (e.g., viruses).

  • Engage in fraudulent activities or impersonate others.

We reserve the right to suspend or terminate accounts that violate this policy.

5. ORDERS AND PAYMENTS

  • All prices are listed in Australian Dollars (AUD) and may be subject to change without notice.

  • Payment is due at the time of purchase or as otherwise agreed.

  • You are responsible for all applicable taxes.

  • We reserve the right to cancel or refuse any order for reasons including product availability or suspicion of fraud.

6. CANCELLATIONS AND REFUNDS

Please refer to our Refund Policy for more details.

7. INTELLECTUAL PROPERTY

All content, trademarks, and intellectual property used in the Services are owned by Biovet Australia Pty Ltd or our licensors. You may not reproduce, modify, or distribute any content without written permission.

8. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Biovet Australia Pty Ltd is not liable for:

  • Any indirect, incidental, or consequential damages.

  • Loss of data, revenue, or profits arising from the use or inability to use the Services.

  • Any damages beyond the amount you paid for the specific service or product.

9. SHIPPING

We strive to process and deliver orders promptly. Delivery times may vary depending on location, courier service, and unforeseen delays (e.g., customs, weather, or public holidays). Shipping costs are calculated based on the destination and weight of the order.

  • Order Processing: Typically, orders are processed within 1-2 business days.

  • Delivery Delays: We are not liable for delays caused by third-party couriers or customs procedures.

  • Lost or Damaged Items: If your order is lost or arrives damaged, please contact us within 5 days of delivery to initiate a claim.

  • Customs and Duties: International customers are responsible for any customs duties, taxes, or fees incurred.

By placing an order, you agree to these shipping terms.

10. INDEMNIFICATION

You agree to indemnify and hold Biovet Australia Pty Ltd harmless from any claims, losses, or damages arising from your violation of these Terms or misuse of the Services.

11. THIRD-PARTY LINKS AND SERVICES

Our Services may contain links to third-party websites or services. We are not responsible for the content or practices of these third parties and encourage you to review their terms and policies.

12. TERMINATION

We reserve the right to suspend or terminate your access to the Services at any time, without notice, if you violate these Terms or engage in unlawful conduct.

13. GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of the Australian Constitution, without regard to its conflict of law principles.

14. DISPUTE RESOLUTION

In the event of any dispute, the parties agree to first attempt to resolve the matter through good-faith negotiations. If the dispute cannot be resolved, it will be referred to mediation or arbitration in the relevant State Jurisdiction.

15. CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms at any time. Continued use of the Services after any changes constitutes acceptance of the revised Terms.

16. CONTACT INFORMATION

If you have any questions about these Terms, please contact us at:

Biovet Australia Pty Ltd
Unit 3, 7 Sykes Place, Ocean Grove, VIC 3226
Phone: (03) 5255 3739
Email: admin@biovetaust.com.au