Frequently asked questions

  • Veterinary medical devices are tools, equipment and instruments used to diagnose, monitor and treat health conditions in animals. These include devices adapted from human healthcare and those specifically designed for animal use. 

  • Refurbished equipment includes pre-owned devices that have been inspected, repaired and restored to full working condition. This process ensures they meet industry standards and offer reliable performance comparable to new equipment. 

  • Yes, many human medical devices are suitable for animals with appropriate calibration and software updates. Ultrasounds, anaesthesia machines and patient monitors are often adapted for veterinary applications. 

  • Yes! All refurbished devices undergo rigorous testing and recalibration to ensure they meet performance standards. Any components not suitable for veterinary care are replaced, and equipment is certified ready for clinical use. 

  • Some common types include: 

    • Diagnostic imaging: ultrasound, X-ray, CT scanners 

    • Monitoring systems: ECG, pulse oximeters, vital signs monitors 

    • Surgical equipment: anaesthesia machines, infusion pumps 

    • Laboratory tools: blood analysers, centrifuges 

  • Yes. All refurbished equipment includes a 6-month warranty.

    • Cost savings: Refurbished equipment is significantly more affordable than brand-new models. 

    • Access to advanced technology: Cutting-edge tools from human medicine improve diagnostics and treatment in animals. 

    • Sustainability: Repurposing medical devices reduces electronic waste and promotes environmental sustainability. 

  • Yes, we offer returns or exchanges, subject to our terms and conditions. The item must be returned in the same condition you received it, with all accessories and packaging included. For full details, see our Refund Policy.

  • Refurbished devices are a cost-effective option for clinics looking to upgrade without the expense of new equipment. If you prioritise reliable performance and sustainability, refurbished devices may be a good fit. 

  • Yes! Our team offers training and support to help your veterinary staff use the equipment effectively. Online and in-person training options are available. 

  • Yes. In most cases, the purchase of refurbished veterinary equipment qualifies as a business expense, which may be tax-deductible under Australian tax laws. Please consult your accountant for specific advice. 

  • The refurbishment process involves: 

    1. Inspection: Devices are carefully assessed for damage or defects. 

    2. Repair: Faulty parts are replaced, and the system is restored to full functionality. 

    3. Calibration: Equipment is recalibrated to veterinary standards. 

    4. Certification: Once tested, the device receives a certification of readiness. 

  • Yes. We ship Australia-wide and offer installation services to ensure the equipment is set up and calibrated correctly for your clinic. 

  • Yes. There are no regulatory restrictions on using human medical devices in veterinary settings so long as the equipment is properly calibrated and maintained to ensure patient safety. 

  • Yes, refurbished equipment can be serviced or repaired depending on age and condition. Limitations may be in place for equipment made obsolete or end-of-life by the manufacturer due to availability of parts and software.

  • You can contact our sales team to place an order or ask about specific products: