Privacy policy.

Biovet Australia Pty Ltd ("we," "our," or "us") is committed to protecting the privacy and personal information of our customers, employees, and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with The Privacy Act 1988.

By using our services, website, or otherwise interacting with us, you agree to the collection and use of information as described in this policy.

1. INFORMATION WE COLLECT

We may collect the following types of personal information:

  • Personal Identification Data: Name, address, phone number, email address

  • Financial Information: Payment details (e.g., credit card or bank account information)

  • Usage Data: IP address, browser type, device information, and website interaction details

2. HOW WE COLLECT YOUR INFORMATION

We may collect personal information through:

  • Direct interactions (e.g., when you fill out forms or contact us)

  • Website tracking tools such as cookies and analytics

  • Third parties, such as payment providers or service partners

  • Employment applications or recruitment processes

3. USE OF PERSONAL INFORMATION

We collect and use your information for the following purposes:

  • To provide and improve our products and services

  • To process transactions and manage payments

  • To respond to inquiries and provide customer support

  • To send marketing communications (where permitted by law)

  • To comply with legal obligations or law enforcement requests

  • To detect and prevent fraud or unauthorised access

4. DISCLOSURE OF PERSONAL INFORMATION

We may share your personal information with:

  • Service providers and third-party vendors who assist in delivering our services

  • Legal authorities, when required to comply with the law

  • Business partners for marketing purposes (with your consent)

  • In the event of a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. DATA STORAGE AND SECURITY

We take reasonable measures to ensure the security of your personal information, including:

  • Encryption of sensitive data

  • Secure access controls and password management

  • Regular monitoring of systems for vulnerabilities

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute data security.

6. YOUR RIGHTS AND CHOICES

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you

  • Correction: Update or correct your personal information

  • Deletion: Request the deletion of your data, subject to legal obligations

  • Data Portability: Request a transfer of your data to another organisation

  • Objection: Opt-out of direct marketing communications

To exercise any of these rights, please contact us at marketing@biovetaust.com.au

7. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to improve our website and user experience. You can manage your cookie preferences through your browser settings or our website cookie banner.

8. CHILDREN’S PRIVACY

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.

9. CHANGES TO THIS POLICY

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any significant changes by posting the updated policy on our website and indicating the “Effective Date” above.

10. CONTACT US

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Biovet Australia Pty Ltd
Unit 3, 7 Sykes Place, Ocean Grove, VIC 3226
Phone: (03) 5255 3739
Email: admin@biovetaust.com.au